Refund Policy

SevaTN — Powered by NIJA aims to provide clear information about payments, cancellations, and refund requests. Refund eligibility depends on the type of payment, the transaction status, the applicable service terms, and relevant law.

This policy outlines the financial rules, transaction distinctions, and review procedures applied to Centre Onboarding Fees, Centre Wallet deposits, TicketAssist booking fees, and Instant Service charges across the platform operated by YUKTRON.

The currently stated centre registration fee is ₹500, subject to the specific fee amount displayed and confirmed during the checkout and onboarding process.

Once an onboarding payment is confirmed, centre credentials generated, and the 365-day platform activation granted, the registration fee is non-refundable as it covers dedicated infrastructure provisioning, cryptographic certificate setup, and localized partner coordination.

Where a centre onboarding payment is successfully debited from the applicant's bank account but account activation fails entirely due to a technical error on our platform that our technical team cannot resolve within a reasonable period, or where a refund is expressly required by applicable consumer law, a full refund of the verified registration fee will be disbursed.

To provide absolute financial safety and transparent double-entry accounting, SevaTN strictly distinguishes between the following transaction states:

A pending or failed payment must not be treated as a successful deposit. A temporary booking reservation must never be treated as a completed charge without verifying the authoritative transaction record in the platform ledger.

Refunds of unreserved available wallet balances are subject to administrator review, anti-money-laundering verification, and applicable law. The platform does not promise automatic instant withdrawal or a fixed processing window without prior verification.

TicketAssist operates on an immutable performance-based accounting principle:

• Confirmation-Contingent Charge: Service fees (e.g. ₹100 per pass) are permanently captured only when an official, verifiable booking confirmation reference is generated and stored in the system.
• No Charge on Unsuccessful Attempts: If slot availability closes, a worker PC job times out, or the official portal rejects an entry, the held reservation is automatically released back to the centre's available wallet. No fee is deducted.
• No Guarantee of Temple Slots: Availability of darshan slots is determined exclusively by the official temple board and authorities. SevaTN does not control or manufacture slot allocations. A refund is not granted merely because availability changed before an attempt could be completed.
• Devotee Pass Cancellations: If a devotee chooses to cancel an officially confirmed darshan pass after issuance, cancellation rules and any pilgrim fee refunds are governed entirely by the official temple authority portal, not SevaTN.

Refund eligibility for Instant Service queries depends on the specific service terms, verified processing status, payment status, and applicable law:

• Pending Requests: Requests that have not yet been accepted by an operator or dispatched to government endpoints may be cancelled for a full wallet credit.
• Statutory Government Fees: Government application and eSevai statutory fees remitted directly to state portals cannot be refunded once an application has been lodged and acknowledged by the official portal.
• Application Rejections: Where an application is rejected by the government authority due to citizen document deficiencies, incorrect identity proofs, or eligibility disqualifications, platform processing fees are non-refundable.

You should contact our support desk promptly if you encounter any of the following:

• A payment was deducted from your bank or UPI app, but the wallet balance is not credited after 30 minutes.
• A duplicate charge appears on your statement for a single top-up or transaction.
• A transaction status shows conflicting states between your gateway receipt and platform ledger.

To submit a refund or transaction audit request, please follow this verified procedure:

1. Submit an inquiry through our Contact Support (/contact) portal.
2. Include your Centre Code, Transaction Reference (e.g. UTR number or Booking ID), and the specific service category.
3. Clearly explain the reason for the refund request and the observed payment or booking status.
4. Attach your bank debit receipt or payment confirmation screenshot after redacting unnecessary sensitive account numbers.
5. Allow our support desk to verify the authoritative transaction records against the double-entry database ledger.

Each refund request is audited against our database logs, worker execution telemetry, and payment gateway settlement reports.

Upon verification, the support desk will inform the applicant of the review outcome. Where a refund is approved, it will be credited either back to the operator's available Centre Wallet or disbursed to the original payment source in accordance with standard banking and payment-provider clearing cycles. We do not publish arbitrary fixed turnaround day guarantees, but review all submissions expeditiously upon receipt of complete details.

All refund determinations remain subject to the verified transaction status, applicable service terms, payment gateway guidelines, and mandatory statutory rights under Indian consumer law.

Nothing contained in this Refund Policy shall be construed to waive, restrict, or exclude any statutory consumer protection right that cannot lawfully be disclaimed or limited under applicable law.

For questions or assistance regarding this Refund Policy, please contact: